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Q&A: Casino boss shares tips on walking away as a winner
The casinos are big business for gamblers on both sides of the river. So how do you walk away with the money you walked in with and maybe even a little more? Experts say although it's the casinos that usually come out on top, there are ways to turn the tables. "You can win money at a casino, on occasion," said Steve Bourie, professional gambler and author of " American Casino Guide ," an Amazon best seller. Bourie said the best way to maximize your chance of winning is to minimize the casino edge, which is the statistical advantage the house holds over a player. You do that by sticking to games that have a casino advantage of one percent or less like blackjack. Winning at blackjack means always following basic guidelines about when to hit, stay or double down. "Sometimes you can find little strategy cards they find in gift shops," Bourie said. "You can find them on line.
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The simplest bet, the pass line, cuts cut the casino advantage to 1.4 percent and that lets you make what's called an "odds bet" - the only play in the whole house that has no house edge at all. You can learn more about those bets by clicking here . As for one of the most popular games out there, Hold 'em Poker, casino's win either way since players are trying to take each others money while the casino gets a cut of the pot. That means your odds really depend on who else is sitting at the table with you. So Bourie said unless you're an expert, be careful. Especially in Las Vegas. "Don't play much poker in the poker rooms, because they'll skin you alive," he said. The most important casino tip may be the one we haven't mentioned yet. Don't lose more than you can afford to. If you need help with a gambling addiction, click here .
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All of that is determined by the customer and how competitive the industry wants to be. What does 90 percent payout mean? For every dollar you put in, 90 cents come back to you and the casino keeps 10 cents. But where that machine is in its cycle or what its doing is completely random. If you have a machine that should be holding 10 cents of every dollar and over 30 days its holding 75 cents, you have to investigate the machine and look at it further. It may have had a big jackpot. We look at these machines on a daily basis. After a jackpot, we look at the performance of that machine, but to change a machine because it hit a jackpot has never been an industry practice. Now if you have a machine and it solidly loses every six, seven, eight months, were going to have to look at that. But if a machine hits three or four jackpots a night, we dont even evaluate the machines performance for 90 days.
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Casino Secret Shop Tips Are Examined in Interactive Image Announced By Robinson & Associates, Inc.
Slot attendants are easy to overlook unless you win a hand-delivered payoff, triggered when the jackpot hits the $1,200 threshold for notifying the Internal Revenue Service. Gaming consultant Michael Shackelford, known for his website, "The Wizard of Odds," conferred with experts and wrote last year that the tip should equal 0.5 percent to 1 percent of the slots payoff. The Horseshoe's dealers take their tips, also known as tokes, exclusively in chips that can be converted to cash. Throwing a chip to the dealer between games avoids mistaking a tip for a bet. If confusion arises, a dealer will confirm the player's intent to tip, then tap the chip or chips twice on the table as an all-clear signal to the surveillance cameras and deposit the gift in a clear box emptied once a day. Placing a bet for the dealer is a popular gesture. In blackjack, the most common table game, players put the extra chips outside their betting circles; craps players shift, or "heel," the chip slightly off center atop their stack to keep it out of the path of rolling dice. A dollar or two bet for the dealer is sufficient, even if the game's minimum is higher. But Tosha Tousant, director of table games at the Horseshoe, said she knows of instances in which players have bet $500 on the dealer's behalf. And don't worry about the dealer bet not counting toward your customer comps.
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Horseshoe Casino Cleveland employees count on customers' tips
The downside of using casino secret shoppers who are not paid by the company that hired them. The important role service standards play in casino secret shops. About Robinson & Associates, Inc. Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc., and CasinoCustomerService.com. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. For more information, visit the companys Web site at casinocustomerservice.com/pres… or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com. Read about a variety of topics at Martin Bairds blog at casinocustomerservice.com/casi… , including casino-related articles, casino customer service training, mystery shopping tips, casino reputation measurement and improvement, service gap analysis and more.
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